FAQs

Rentals range from 5 to 10 days.

The rental period does not include shipping times, so you’re only paying for the days during which you get to enjoy your items!

We know that all events are different, so we’re happy to work with you on a longer rental period if needed. Please reach out to Hello@aveil.com to request a custom rental period.

At check out!

We will collect both your preferred Rental Period and the actual date of your event. This will secure your rental for your special day!

It’s important that you return your rental on your return date so that the next bride can receive it on time.

If your rental is not shipped back within a day of your return date you will be automatically charged a $35 late fee.

If your item is not shipped back within 5 days of your return date with no communication on your end, we will assume you loved your rental so much that you chose to keep it! In this case you will be charged the full retail value of your rental minus what you already paid to rent the item.

For the 2024 Bridal Season, we’re offering on trend bridal accessories: clutches, hair accessories, jewelry, and fine jewelry

Yes!

We’re added inventory weekly, and constantly monitoring trends for the latest and greatest accessories.

Love something that you don’t see on our site? Email it to us at help@aveil.com.

We’re here to help you look and feel fabulous. If you need help choosing your perfect accessories or coordinating your outfit- our stylists are here to help!

Email us at help@aveil.com for styling guidance.

Yes!

We understand that some events require longer rentals (e.g. traveling for your bachelorette party or your wedding). Please reach out to help@aveil.com to request a custom rental period.

Plans change! We get it. If you need to swap your rental or change dates, email us at help@aveil.com.

If you need to cancel your order, our cancellation policy is as follows:

Free cancellations more than 30 days before delivery date.

15-30 days before delivery date: 50% refund.

Cancellations that occur less than 2 week before the delivery date cannot be refunded.

Please Note: Rental packages are not eligible for cash refunds and can only be exchanged for store credit.

Things happen, we get it! Your rental price includes coverage for general wear and tear.

If an accessory is significantly damaged or lost, you will be charged the current retail price of the item.

Head to our home page to submit a waitlist request for that item. If a bride changes her order, we will notify you. Additionally, email us as help@aveil.com with your contact information and shipping location and we will see what’s possible!

These items are designed primarily for visual appeal and may have delicate materials or interior defects that make them less suitable for event wear. Some of the clutches are sealed shut.  They are perfect for capturing those picture-perfect moments, but we recommend against using them for the entirety of your special day.

Recommended use:

• Creative photography workshops and styled retreats

• Brand photos and marketing campaigns

• Photoshoots (engagement, bridal portraits, etc.)

• Wedding lay flat photos and detail shots